Shipping Information
How Will My Order be Delivered?
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account. To learn how, please see "Tracking Packages."
We have Three methods of shipment available:
Small Parcel
Our products are delivered by parcel couriers, such as DHL or UPS. You will receive an email from us with a tracking number when the product is despatched. The package will usually be delivered the next day, but you can track the progress on the web by clicking on the link in your email. Larger Parcel
Larger products, but those that do not need specialist handling will be sent by courier used to handling these larger products. You will receive an email from us with a tracking number when the product is despatched. The package will usually be delivered the next working day, although it will take 3 days for the Highlands & Islands. If you have any queries you can call our customer service. Two Man Deliveries
The majority of furniture will be delivered by this service. This service sends a fully trained and equipped two man delivery team to your residence who then bring the product(s) inside to the room of your choice. When your product is ready, you will be contacted by phone to arrange a delivery by our logistics company. They deliver to 90% of the UK every day. Two days prior to the day of delivery, the logistics company are able to text you confirming am or pm. In addition, the crew will phone when they are en route. With the exception of flat pack furniture, the product is unwrapped, any light assembly is done and the packaging is taken away for recycling. It is important to ensure there is sufficient access en route and once we arrive at your delivery location. Please consider the following before purchasing: 7 tonne vehicle access to your location, any tight doorways, lifts & narrow stairs – this is particularly true for sofas. When Will My Order Arrive? Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, "Usually ships in ________ ," to give you an idea how quickly your order will leave the warehouse. For Small Parcel shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns. For Truck Freight shipments, delivery usually takes between 3 and 10 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us. Tracking Packages
» Go there now Free Delivery! Items marked FREE DELIVERY! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free delivery or, in certain cases, charge delivery per item. This charge, if any, is indicated in your Shopping Basket and covers standard, ground delivery to Mainland UK. We won’t surprise you with any hidden charges or handling fees. The price you see in the shopping basket is the price you pay. Please refer to the following chart to understand the specific shipping rates for items that fall under our Standard Shipping Policy:
Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. This information is noted on each product page and the total shipping charges, if any, will be detailed in the shopping cart page prior to checkout.
Order Amount for promotional shipping doesn't include, and offer doesn't apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.
We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.
Shipping To Multiple Addresses
We want to save you time, so we offer you the ability to send products to more than one address within one order.
It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. Simply enter an address for each recipient, or select an address from your Address Book.
You can even change the shipping address of an item after your order has been placed, by logging into My Account. To learn how to change a shipping address of an item or order, please see "Changing My Shipping Address" under Making Changes To My Order. (Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.)
Please Note:
Certain extended UK areas may be applicable to further delivery charges. These locations include but are not limited to: Northern Ireland, Grampians, Highlands, Scottish Isles, Isle of Wight, Isle of Man and Channel Islands. For further information regarding shipping charges to these extended UK areas, please contact service@csnstores.co.uk. Back To Top
Our products are delivered by parcel couriers, such as DHL or UPS. You will receive an email from us with a tracking number when the product is despatched. The package will usually be delivered the next day, but you can track the progress on the web by clicking on the link in your email. Larger Parcel
Larger products, but those that do not need specialist handling will be sent by courier used to handling these larger products. You will receive an email from us with a tracking number when the product is despatched. The package will usually be delivered the next working day, although it will take 3 days for the Highlands & Islands. If you have any queries you can call our customer service. Two Man Deliveries
The majority of furniture will be delivered by this service. This service sends a fully trained and equipped two man delivery team to your residence who then bring the product(s) inside to the room of your choice. When your product is ready, you will be contacted by phone to arrange a delivery by our logistics company. They deliver to 90% of the UK every day. Two days prior to the day of delivery, the logistics company are able to text you confirming am or pm. In addition, the crew will phone when they are en route. With the exception of flat pack furniture, the product is unwrapped, any light assembly is done and the packaging is taken away for recycling. It is important to ensure there is sufficient access en route and once we arrive at your delivery location. Please consider the following before purchasing: 7 tonne vehicle access to your location, any tight doorways, lifts & narrow stairs – this is particularly true for sofas. When Will My Order Arrive? Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, "Usually ships in ________ ," to give you an idea how quickly your order will leave the warehouse. For Small Parcel shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns. For Truck Freight shipments, delivery usually takes between 3 and 10 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us. Tracking Packages
- Click on the "Track Packages" link in the Orders section on the Welcome page of My Account.
- If you have more than one order that has shipped, select the specific order on the next page that you’d like to track items from. If the items you’d like to track have been shipped, the tracking information will be displayed for you here.
» Go there now Free Delivery! Items marked FREE DELIVERY! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free delivery or, in certain cases, charge delivery per item. This charge, if any, is indicated in your Shopping Basket and covers standard, ground delivery to Mainland UK. We won’t surprise you with any hidden charges or handling fees. The price you see in the shopping basket is the price you pay. Please refer to the following chart to understand the specific shipping rates for items that fall under our Standard Shipping Policy:
| Order Amount | Shipping Cost |
|---|---|
| < £40.00 | £4.95 |
| ≥ £40.00 | Free! |
Certain extended UK areas may be applicable to further delivery charges. These locations include but are not limited to: Northern Ireland, Grampians, Highlands, Scottish Isles, Isle of Wight, Isle of Man and Channel Islands. For further information regarding shipping charges to these extended UK areas, please contact service@csnstores.co.uk. Back To Top
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CSN Stores.co.uk, a division of CSN Stores Ltd, Lyrr Building, Mervue Business Park, Galway, Ireland
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